Marcus Orsini is a Design Lead at Qantas Contact Centre, specializing in enhancing digital customer experiences through human-centered design and insightful business strategies. They previously served as a UX/UI Design Lead at Boomworks and as a Creative Director at FIVE, where they contributed to brand strategy and user experience across various sectors. Marcus holds a Bachelor of Architecture from Deakin University, alongside studies in Electronic Design and Interactive Media from Monash University. Their extensive background includes conducting generative research, managing design processes, and creating innovative digital solutions for top-level clients.
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