Mark Pierce

Mark Pierce is a seasoned Business Technology Manager and Business Technology Lead at Qantas since October 2013, with a strong background in business consultancy and analysis developed during tenure at BT from April 2009 to September 2013. In the role of Business Consultant for Openreach Service Design, Mark played a crucial part in launching BT’s Superfast Fibre Access network, collaborating with industry regulators such as OFCOM. Prior contributions include delivering award-nominated innovations for BT Retail and Wholesale Service Design, leading initiatives that significantly reduced fault rates and operational costs. Earlier experience as Development Manager at Sinclair Johnston & Partners Limited involved winning significant contracts through successful business pitches. Mark holds a Ph.D. in Astrophysics from the University of Bristol and Macquarie University, alongside executive education from INSEAD and TCS in 2018.