Matthew Lam

Matthew Lam is the Manager of Analytics & Insights at Qantas, where they establish and implement data processes to enhance customer experience. Previously, they held several analytical roles at Qantas, including Flight Dispatch Systems Officer and Route Performance Analyst, contributing valuable insights to optimize operational efficiency and revenue. Earlier in their career, Matthew was a Senior Accountant at PwC Australia, specializing in financial audits and project management. They hold a Bachelor of Commerce from the University of New South Wales, a Graduate Diploma of Chartered Accounting, and a Diploma of Aviation from Flight Training Adelaide.