Simone Ellis

Simone Ellis is a human-centered customer experience and service design leader with extensive experience in creative strategy, content design, and generative design research. They held positions at notable organizations, including Air New Zealand and Edelman Worldwide, where they developed innovative marketing strategies and led significant brand initiatives. Currently, Simone serves as a Senior Service Designer at Qantas, building on their established expertise in transforming customer engagement and driving successful outcomes. Simone's educational background includes a BA in Japanese, French, and Economics from the University of Auckland.