Suzanne Edwards has extensive experience in the transportation industry, beginning as an International Duty Manager at Virgin Australia from July 2011 to July 2019, where responsibilities included leading and developing Guest Services agents and ensuring safety and service levels. Following this role, Suzanne served as Duty Manager at NSW TrainLink from July 2019 to April 2022, taking on various positions such as Shift Manager and Area Manager Central Regional. Currently, Suzanne is the Manager of Strategic Disruption Planning at Qantas since June 2025 and previously held the role of Area Manager West at Transport for NSW from April 2022 to November 2023.
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