Thomas Kapferer is a seasoned professional in inflight service management, currently serving as the Senior Manager of Inflight Service Design and Delivery at Qantas. From 2005 to 2020, Thomas held various roles within Qantas, including Manager of Product and Service Delivery, Manager of Service Design, and several positions in cabin crew operations. Thomas's extensive experience encompasses the design and delivery of inflight service experiences across QantasLink, Qantas Domestic, and Qantas International.
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