Todd Didham

Todd Didham possesses extensive experience in customer service and airline operations, currently serving as Cabin Crew at Qantas since December 2018. In this role, Todd delivers exceptional service on short-haul flights, ensures safety compliance through detailed pre-flight briefings, and manages VIP special services for elite customers. Previously, Todd held the position of 2IC Team Leader, where responsibilities included issue management and team training on product and process updates. Todd also served as a Social Media Consultant and Global Contact Centre Consultant, assisting customers with inquiries and providing in-depth knowledge of loyalty programs. Todd's educational background includes qualifications in Travel and Tourism Management and Airline and Flight Attending from the New Zealand School of Tourism.