Troy Ashman is an experienced Service Experience Designer at Qantas, specializing in designing and implementing service programs across various front-line teams, with a focus on enhancing employee delivery of premium customer service. Previously, Troy served as a Learning Experience Designer, leading initiatives for the organization's post-COVID-19 transition and creating innovative digital learning resources. Additional roles include Manager of Agency Learning & Development at CLIA Australasia, where Troy designed mobile applications and learning solutions for the travel industry. With a background in instructional design and online learning, Troy has contributed significantly to the development of effective training programs across multiple organizations, supported by a solid educational foundation in eLearning, training design, and management.
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