Dinesh G.

Dinesh G. has extensive experience in customer relationship management (CRM) and technology roles. Dinesh worked as a Technology Lead at Qatar Financial Centre (QFC) Authority, where they researched and implemented CRM solutions for university degree programs and professional training. In this role, they collaborated with stakeholders to elicit and finetune requirements, delivering business solutions with a single source of truth to management.

Prior to that, Dinesh was a Senior CRM Officer at Qatar Airways, where they were responsible for implementing processes to ensure customer-focused operations in the Customer Care unit. Dinesh also worked closely with other service delivery units to improve customer-facing processes and enhance service quality.

Additionally, Dinesh has experience as a Quality Administrator at Qatar Financial Centre (QFC) Authority, where they designed and streamlined IT-based digital solutions as part of a digital transformation strategy. Dinesh also drove operational improvements by automating processes and reducing customer follow-up.

Dinesh has also worked as an independent CRM consultant, implementing Salesforce CRM projects for various clients. Dinesh has expertise in data modeling, segmentation, data cleaning, and complaint, online reputation, and social media management.

In previous roles, Dinesh worked as a CRM Executive at Alfardan Properties, a Customer Relationship Management Manager at Trafalgar Luxury Group, a Mid-Market Relationship Specialist at AMS International UAE, a CRM System Designer at Nokia Siemens Networks Technology Co. Ltd, and an Associate Manager CRM at Schneider Electric.

Dinesh G. holds a Masters degree in Computer Application from the University of Madras and a Bachelors degree in Commerce from the same university. Dinesh has also completed a Programme in Strategic Management from the Indian Institute of Management, Kozhikode. Currently, they are pursuing a Post Graduate Market Research & CRM program from Universidade Nova de Lisboa. Dinesh has obtained various additional certifications from institutions like LinkedIn, Salesforce, Amazon Web Services (AWS), and Scrum Alliance.