Mohanned Ahmed

Mohanned Ahmed has a diverse work experience spanning various industries and roles. Mohanned started their career as a Center Computer Lab Technician at Queensborough Community College, where they managed IT Helpdesk for faculty and students, resolved hardware and software issues, and provided ICT support. Mohanned then worked as a Sales Associate at P.C. Richard & Son in New York, where their responsibilities included inventory management and assisting customers with computer hardware and software.

Mohanned then transitioned to DXN International Private LTD as a Non-Exclusive Agent, providing customer service, marketing and distributing food supplements and cosmetics, and preparing tutorials for DXN products. Mohanned also worked as an IT engineer at GTA, supporting server hardware and software infrastructure, managing emails and virus protection, and setting up user accounts.

Following their stint at GTA, Mohanned joined Sudani Mobile as an IT Technical Support, responsible for supporting and maintaining server hardware and software infrastructure, managing emails and virus protection, and setting up user accounts. Mohanned then worked as a Project Coordinator at El-Fadel Computer Center, handling documentation, financial and operational issues, and mentoring technical support and service desk teams.

Currently, Mohanned is working at Qatar Islamic Bank (QIB) as a Senior Fraud Analyst in the Operational Risk Department. Prior to this role, they were a Senior Fraud Control Officer in the Operation Department at QIB, where they developed business strategies for the Fraud Control Unit, implemented effective training programs, and developed standard operational procedures manual.

Overall, Mohanned has gained extensive experience in IT support, project coordination, customer service, and fraud analysis throughout their career.

Mohanned Ahmed completed a Bachelor of Technology (BTech) degree in Telecommunications Engineering from CUNY New York City College of Technology from 2005 to 2008. Prior to that, they obtained an associate of applied science degree in computer technology from Queensborough Community College of The City University of New York (CUNY) from 2000 to 2003. In terms of certifications, they have obtained the Fraud Guard Issuer Rule Writing and Fraud Guard Issuer Rule certifications from TSYS in September 2019. Mohanned also holds an IT Information Library Foundations Certification (ITIL) from AXELOS Global Best Practice obtained in November 2018. Additionally, they have a Risk Management Training Certificate from Qatar University acquired in March 2016, an Ecommerce Fraud Agent certification from The Fraud Practice LLC obtained in December 2015, and a Project Management Professional 6th Edition (40 PDU's) certification from Qatar University. Mohanned also holds a Public Relations Training Certificate from Qatar University, but the exact month and year of obtaining this certification are not specified.