QCSS
Loretta Henschel is an experienced professional in customer service and call center operations. Currently serving as a Call Center Representative at QCSS since October 2021, Loretta manages both outbound and inbound calls. Previous experience includes roles as a Customer Service Representative at Boort and Cargill, as well as a Receptionist at Mayline. Additionally, Loretta has worked as a Transportation Planner at Johnsonville, where responsibilities included scheduling deliveries and coordinating with carriers. Loretta holds an Associate's degree in Business Management from Lakeshore College, completed in 2016.
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QCSS
Human to Human interaction is and always will be the foundation on which companies are built. Getting through to the right person and building that rapport are the first steps to closing a deal, that will not only be a one time transaction, but a sustainable business relationship going forward. We are QCSS. We built our company in 1991 from 2 moms in a living room, to a multi-million dollar company with over 200 agents and 40 clients. We provide everything from multi-channel inbound customer support and outbound telesales to appointment setting and lead generation solutions. When we combine our industry experience with our clients’ dynamic goals, we fill that unmet need called execution, and empower our clients to achieve great results. With QCSS's proven process, our clients maximize their front-line sales productivity, and ultimately their company’s profitability.