Leanne Yates

Leanne Yates is an experienced customer service and operations professional with a strong background in managing teams and enhancing service quality across various sectors. Currently serving as Customer Service Manager at QED Environmental Systems Ltd since June 2022, Leanne leads the customer service and technical support teams in EMEA and APAC, focusing on process improvements and customer satisfaction. Prior to this role, Leanne was the Sales Office Manager at Stressline Limited, overseeing multiple teams and managing sales processes. Leanne's extensive experience includes roles at Great Bear Distribution Ltd., Cert Octavian PLC, The Cert Drinks Network, Strettons Outdoor Activities, and Lutterworth Grammar School & Community College, where responsibilities spanned administration, sales, customer service, and coaching.