Mirko Jovanović is an experienced Application Operations Engineer currently working at Qinshift, focusing on the Amdocs OSS10 (Cramer) project for Sunrise Telecommunication, specializing in network inventory and order management systems. With a strong background in OSS planning and operations, Mirko has held significant roles at CETIN Serbia and Telenor Common Operation, where responsibilities included system customization, service feature development, and coordination with cross-functional teams. Early career experiences at Telenor d.o.o. and Mobtel Srbija involved network monitoring and call center operations, showcasing a well-rounded expertise in telecommunications. Mirko holds a high school diploma in Robotics Technology from MOC Radoje Dakic in Belgrade.