Richard Teng is a seasoned Technical Support Engineer at Qlik since September 2017, with prior experience as IT Support at Agilyx Australia (2015 - September 2017) and System Administrator at Hewlett Packard Enterprise (2011 - 2015). Richard's expertise encompasses Level 3 and Level 2 technical support, focusing on resolving complex technical issues, managing Windows server environments, and providing application support. Achievements include being recognized as a Top Performer and significantly reducing incident cases while stabilizing managed accounts. Richard holds multiple IT certifications, including ITIL v3 and MCSA/Microsoft MCSE, and has previously worked as a System Administrator at Chi Chay Hardware from 2006 to 2010, showcasing a solid foundation in IT infrastructure and user support. Richard earned a Bachelor's Degree from PSBA between 2002 and 2006.
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