Besnik Sulmataj

Besnik Sulmataj currently serves as Customer Service Manager at Qmerit, a position held since November 2021, where responsibilities include managing service delivery for Direct Pay and Sponsored OEM programs and overseeing a team of over four Customer Service Representatives. Prior to this role, Besnik held various positions at the Secretariat of Albanian Investment Council in mid-2019 and served as a Project Manager at Barrister Global Services Network in 2017. Besnik's educational background includes a Doctor's Degree in Business Administration (Management and Operations) from Westcliff University, expected in 2026, a Master of Science in Information Technology from Westcliff University (2023), and a degree in Business Informatics from Epoka University (2019).