Kimberly Torres

Kimberly Torres is an experienced customer service professional with a diverse background in retail operations. Currently serving as the Customer Service Team Lead at Qosina since March 2019, Kimberly demonstrates strong leadership in training and developing associates while managing departmental scheduling and payroll functions. As a Franchise Owner at Island Empanada since April 2024, Kimberly utilizes excellent customer service skills and effective problem-solving abilities to enhance business operations. Prior experience at Stop & Shop from June 2010 to March 2019 includes roles such as Customer Service Department Manager and Cash Office Lead, where Kimberly honed skills in staff training, cash management, and maintaining high customer satisfaction ratings. Proficient in various software applications, Kimberly excels in fast-paced environments and collaborates effectively with team members to achieve company goals.