QPC
Steven Layer, MBA, serves as the President of QPC for the US and North America since 2018, focusing on innovative solutions for customer experience and emphasizing Customer Effort measurement in Customer Relationship Management. Prior to this, Steven held multiple leadership roles at AT&T from 2002 to 2018, including Director of Workforce Operations, where oversight was provided for workforce planning and operations for a large team, and Director of Customer Service Operations Strategy, which involved establishing a national support organization. Steven's career began at Credit Suisse, managing investor services contact centers and earning recognition for performance excellence. Steven holds an MBA from Rutgers Business School and a Bachelor of Science in International Business from the State University of New York at Plattsburgh.
This person is not in any offices
QPC
QPC has been at the forefront of contact contact innovation for more than 30 years. From voice, to emerging, multi-channel technologies, the company has long led a worldwide debate on the challenges facing customer experience practitioners, and created pioneering solutions to overcome them.