Milica Fernando

Milica Fernando began their work experience in 2014 as a Cabin Crew member at Etihad. Milica held this role until 2020. In 2021, they joined Qredo as a Customer Care Specialist, where they are currently employed.

Milica Fernando completed their Bachelor of Arts (BA) degree in English Language and Literature, General from the University of Kragujevac, with a year of completion in 2017. Additionally, they obtained certifications in the field of customer support, specifically Zendesk Chat for Agents, Zendesk Messaging for Agents, and Zendesk Support for Agents in February 2022. Moreover, Milica obtained a certification in the Oxford Blockchain Strategy Programme from the University of Oxford in March 2023.