Badrul Hisham Kassim

Badrul Hisham Kassim is a seasoned professional with extensive experience in client delivery and customer service, currently serving as a Client Delivery Executive at QS Quacquarelli Symonds since January 2015. Responsibilities include onboarding new clients, managing implementation projects, and ensuring service levels meet client expectations. Badrul has a proven track record of maintaining strong relationships with stakeholders, overseeing data management processes, and proactively identifying improvements to enhance efficiency. Prior to this role, Badrul held various positions in quality assurance, marketing, and customer service at companies such as Teledirect Telecommerce, Samsung Electronics, Astro, and SRG Asia Pacific Sdn Bhd. Badrul's educational background includes a Diploma in Advertising/Marketing Communications from IACT College and a Certificate in Information System Administration.