Katherine Downey

Katherine Downey has extensive experience in customer account management and customer service, currently serving as a Customer Account Manager at Quad since March 2019. Prior to this role, Katherine worked as a Customer Service Lead at Weber Packaging Solutions, Inc., and held multiple positions at Quad/Graphics, including Customer Account Manager. Earlier experience includes roles as a Human Resource Assistant and Customer Service Assistant at Brown Printing Company, and as a Personal Banker at JPMorgan Chase, where exceptional customer service was a key responsibility. Additionally, Katherine has a background as a Sourcing/Fulfillment Manager at Diamond Nexus Labs, overseeing order fulfillment and inventory management. Katherine holds a Bachelor of Science degree in Human Resource Management from Illinois State University, completed in 2005.