Faisal Masood

Faisal Masood is an experienced IT professional specializing in ServiceNow with a strong background in service delivery management and process management. Currently serving as a Senior Domain Architect and Project Lead Coordinator at Quadient, Faisal has previously held positions including IT Head at Delta Air Lines, ServiceNow IT Service Process Manager and Lead at Advocate Health Care, and ServiceNow Consultant roles at both Bridgewater Bank and Banner Health. This diverse experience highlights Faisal's expertise in optimizing IT service processes and delivering efficient solutions within various organizational contexts.