Jamal Zaidi

Jamal Zaidi is a seasoned IT professional with extensive experience in ServiceNow architecture and development. Notable roles include SERVICENOW ARCHITECT at Quadient, SERVICENOW SYSTEM LEAD at Cox Automotive Inc., and SR. SERVICENOW DEVELOPER at Banner Health, where expertise in ITIL, ITSM, service portals, and service catalogs was demonstrated. Previous positions include ITAM DEVELOPER at DIRECTV, focusing on IT asset management, and SERVICENOW BUSINESS ANALYST at CDW, specializing in ITSM configuration and requirements documentation.