Mireille Hwang

Mireille Hwang is an accomplished professional with extensive experience in customer experience and strategic marketing. Currently serving as the Customer Experience Vice-President at Quadient since February 2007, Mireille Hwang focuses on optimizing operational processes and enhancing customer experience through the design of an end-to-end CRM process. Previous roles at Quadient include Customer Strategy & Relationships Director, where Mireille Hwang implemented a business process playbook and led the rollout of Salesforce and Marketing Cloud across 10 countries. Mireille Hwang's earlier positions also include managing marketing analytics and sales operations, as well as strategic marketing across 14 countries. Prior to Quadient, Mireille Hwang worked at Bouygues Telecom and France Telecom in various financial and management roles. Mireille Hwang holds an education from Institut Mines-Télécom Business School and Lycée Lakanal.