Paul Diton

Paul Diton is a skilled professional with extensive experience in customer operations and strategic leadership. Currently serving as the Director of Inbound Customer Experience UKI/CE at Quadient, they previously held the position of Director of Operations at The Professional Fundraiser, where they significantly increased client contracts and optimized financial performance. Prior to that, Paul was a Customer Operations Manager at JUST EAT, leading a team of around 350 across multiple international locations, and a Contact Centre Manager at Betfair, where they improved customer satisfaction and engagement through innovative management practices.