QUALCO UK
James Fraser is an experienced professional in the field of information technology and customer service. Currently serving as an Infrastructure Engineer at QUALCO UK since November 2019, James has also held the roles of Information Technology Support Analyst and Junior IT Support Analyst within the same organization. Prior to this, James worked as a Cafe All Rounder at Moro Limited and Bovingdon Catering, where responsibilities included meal preparation, customer service, and maintaining hygiene and safety standards. Additionally, James was a Food and Beverage Host at THORPE PARK Resort, showcasing strong multi-tasking abilities in a fast-paced environment. James holds a BEng degree in Computer Systems Engineering from Middlesex University, attained between 2015 and 2018.
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QUALCO UK
What do we do? Put simply, we help our clients optimise their operations. Qualco UK is a technology company delivering panel management solutions into the credit industry, to support our clients in their effort to deliver first class customer outcomes. Our solutions serve over 70 clients globally and we process more than £150bn of debt annually. We are not a debt collection agency, nor a debt purchaser but we do manage a portfolio of more than 9m accs (in excess of £10bn) through our partnership with 30 outsourced partners. In the UK we offer two core products: IntraCollect – a collections platform designed to enable our clients to operate their own internal collections process. Integrates with diallers, sms, email, payment gateways, mailing houses, speech analytics and more. ExtraCollect – an asset management platform enabling clients to fully manage a panel of outsourced partners, including: DCAs, Solicitors, Debt Management Providers. The platform includes advanced analytics, intelligent segmentation, reconciliation, invoicing, query management and visibility of account level end-to-end customer journeys. It is cloud based, highly secure and fully scalable. How do we do it? By leveraging advances in technology and utilising the intellectual capital of our experienced team, Qualco delivers transparent solutions designed around your business needs. Our products are continually evolving and this enables you to future proof your business against an ever changing landscape. We provide cross border, multi-language, multi-currency services which can grow with our clients’ needs. Why do we do it? Quite simply we believe in our ability to deliver these services better than anyone else. Our tools are painstakingly designed to enable you to focus on your business, safe in the knowledge that we are delivering the required insight and operational effectiveness your customers deserve. We are fully independent, sector agnostic and passionate about what we do.