QUALCO UK
Viplavi Erkan has a strong background in strategy and client services. Viplavi currently holds the position of Head of Client Services at QUALCO UK, which they started in June 2020. Prior to this, they worked at BT as the Head of Strategy and Change from November 2015 to May 2019. Before that, they served as the Head of Strategy at The Sigma Financial Group from October 2011 to November 2015. Viplavi'searly career experience includes a role as a Multi Channel Strategy Manager at HSBC from October 2007 to October 2011.
Viplavi Erkan obtained a Law LLB degree from Queen Mary University of London from 2003 to 2006. Viplavi then pursued a Legal Practice Course (LPC) at De Montfort University from 2006 to 2007. In addition, Viplavi has certifications in Green Belt Lean Six Sigma and PRINCE2® Practitioner, although the details of the institutions and dates of obtainment are not provided.
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QUALCO UK
What do we do? Put simply, we help our clients optimise their operations. Qualco UK is a technology company delivering panel management solutions into the credit industry, to support our clients in their effort to deliver first class customer outcomes. Our solutions serve over 70 clients globally and we process more than £150bn of debt annually. We are not a debt collection agency, nor a debt purchaser but we do manage a portfolio of more than 9m accs (in excess of £10bn) through our partnership with 30 outsourced partners. In the UK we offer two core products: IntraCollect – a collections platform designed to enable our clients to operate their own internal collections process. Integrates with diallers, sms, email, payment gateways, mailing houses, speech analytics and more. ExtraCollect – an asset management platform enabling clients to fully manage a panel of outsourced partners, including: DCAs, Solicitors, Debt Management Providers. The platform includes advanced analytics, intelligent segmentation, reconciliation, invoicing, query management and visibility of account level end-to-end customer journeys. It is cloud based, highly secure and fully scalable. How do we do it? By leveraging advances in technology and utilising the intellectual capital of our experienced team, Qualco delivers transparent solutions designed around your business needs. Our products are continually evolving and this enables you to future proof your business against an ever changing landscape. We provide cross border, multi-language, multi-currency services which can grow with our clients’ needs. Why do we do it? Quite simply we believe in our ability to deliver these services better than anyone else. Our tools are painstakingly designed to enable you to focus on your business, safe in the knowledge that we are delivering the required insight and operational effectiveness your customers deserve. We are fully independent, sector agnostic and passionate about what we do.