Niall Drake

Niall Drake is a Technical Support Specialist at Qualico Canada since January 2021, specializing in resolving users' device issues and ensuring software updates and licensing compliance. Previously, Niall worked as an IT Technician at SilverPoint Systems Ltd. from April 2018 to August 2020, addressing PC-related problems such as performance issues. Niall also served as an IT Helpdesk and Technical Administrator at Aspira from April 2017 to March 2018, where responsibilities included troubleshooting and technical support. Prior experience includes a role as a Bartender at Charlie Madden's from July 2014 to February 2018 and as a Content Producer at Machinima from October 2010 to May 2016, focusing on technical setup and content creation. Niall holds a degree in Information Technology, Computing from Munster Technological University, completed in 2017, and a Leaving Certificate from Clonakilty Community College, earned in 2012.