Jillian Pepper

Jillian Pepper is an accomplished professional with extensive experience in managing new business and broker services. Since June 2018, Jillian has held several titles at QFS, including Manager of New Business & Broker Services and New Business Manager, demonstrating a commitment to leadership and operational efficiency. Prior to this role, Jillian worked at Transcom from September 2010 to April 2018, where responsibilities included managing training and quality assurance programs as Training and Quality Manager, overseeing call center staff as Sr. Team Leader, and actively participating in hiring and training as Team Lead. Jillian has a proven track record in enhancing customer interactions and maintaining high-quality standards within the workplace.