Abel Pascoal is a seasoned operations professional with extensive experience in Contact Center and Customer Experience. Currently serving as the Coordinator of Operations at Quality - Contact Centers, Abel oversees customer support operations for Africell Angola and AfriMoney, focusing on KPI compliance and process improvements. Previous roles include Manager of Outsourcing for Banco Caixa Angola and Team Leader with a focus on performance management and customer satisfaction. Abel has cultivated a strong ability to lead teams, enhance operational efficiency, and resolve complex issues throughout their career.
This person is not in any teams
This person is not in any offices