John Elgethun

John Elgethun is a seasoned professional currently serving as Workforce Manager and Genesys Cloud CX Application Administrator at Quality Bicycle Products since September 2014. In this role, John led the transition from Genesys Pure Connect to Genesys Cloud CX, overseeing system management, interaction flow creation, user administration, and operational efficiency. Previous experience includes roles as a Business Systems Analyst at Binesta IT Staffing/Unco Data Systems, Tour Guide at San Diego Zoo's Safari Park, and multiple positions at Starkey Hearing Technologies and Starkey Labs Inc, where John contributed to software transitions and customer support. John began a career in sales and service at Prairie Cycle and Ski and holds a B.A. in Environmental Studies and Biology from the University of St. Thomas.