Quality Contact Solutions provides quality call center solutions that achieve sales results. We exist because the world is driven by sales. We deliver exceptional results because our company culture is vibrant and alive.

We offer the solutions and services to make the most of your contact center dollars. We specialize in:
• Telemarketing Compliance
• B2B Telemarketing Sales
• B2C Outsourced Call Center Services
• Call Center Consulting
• Quality Assurance Outsourcing

Quality Contact Solutions has a team of certified call center compliance specialists who have earned the prestigious “Customer Engagement Compliance Professional” (CECP) certification. These regulatory experts have decades of experience guiding our call center clients to ensure they comply with all state and federal regulations.

Quality Contact Solutions serves an array of verticals and offers solutions that apply to each customer, market and industry.

We are known for being a world-class telesales organization and for providing exceptional results through our expertise in the industry. Quality Contact Solutions is solution focused. Our goal is to provide an excellent customer experience for each one of our clients and customers. We make it easy to do business with us.

Our values:
• Quality
• Urgency
• Service
• Achieving goals
• Being positive
• Conducting worthwhile work
• Being easy to work with

QCS helps clients with inbound, outbound, text and email programs with a focus on increasing sales, increasing customer satisfaction and decreasing costs. Our value-added approach ensures each customer contact is enhanced through higher quality and ultimately more productivity.

Call Center

Quality Assurance

Quality Contact Solutions

Chris Grothe

Steve Small

The Leadership Team at Quality Contact Solutions is responsible for setting strategic direction, overseeing operations, ensuring adherence to industry compliance standards, and driving the company's core values. This team, comprising the President & Founder and Vice Presidents of Operations, Client Solutions Management, and Information Services, guides efforts to enhance customer experiences, optimize call center performance, and deliver exceptional sales results across various verticals. They ensure that the company's vibrant culture and quality-focused approach consistently translate into increased sales, customer satisfaction, and reduced costs for clients.

Leadership Team

About

Team members

Other teams at Quality Contact Solutions

Client Services and Operations