Erica Andrews

Erica Andrews is an accomplished professional with extensive experience in customer success and strategic account management, currently serving as the VP of Financial Services Customer Success at Qualtrics since October 2019, leading a team supporting a significant portfolio of enterprise financial services accounts. Prior roles at Qualtrics include Manager of Strategic Accounts and Principal Customer Success Consultant, where Erica managed high-profile, complex client relationships. Experience at Google involved relaunching Skillshop, a comprehensive product training platform. At Deloitte Consulting, Erica advanced from Consultant to Manager, overseeing impactful projects in customer experience and market research across various industries. Earlier career experiences include roles at DataEQ and Michigan Public, complemented by dual degrees from the University of Michigan.