Fred Richards is an experienced professional in product management, specializing in customer experience (CX) and analytics, with substantial industry expertise across various leading companies. Currently serving as a Product Management - CX Contact Center at Qualtrics, Fred focuses on omni-channel analytics through XM Discover, enhancing contact center efficiencies. Previous roles include Senior Director at Clarabridge, where strategic integration of natural language processing and automatic speech recognition was achieved for CX insights, and VP of Product Management at Ellucian, overseeing business analytics products. Fred's extensive background also includes significant contributions at Oracle, Hyperion Solutions, and MicroStrategy, covering product marketing and development, with a strong foundation in engineering and law from Vanderbilt University and Washington University in St. Louis.
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