Jenny Reichheld

Jenny Reichheld currently serves as the Regional Head of CX Strategy at Qualtrics, a position held since September 2021, focusing on leading Customer Experience strategy for global Fortune 500 clients, integrating operational and experience data. Prior to this role, Jenny spent over a decade at Total Wine & More, progressing through various positions from Buyer to Senior Director of Customer Experience, where significant achievements included improving digital customer interactions during the pandemic and revitalizing an underperforming contact center. Earlier career experiences include roles at Winebow, Inc., Billington Wines, and Wolfe's Wine Shoppe, where Jenny developed marketing strategies and provided sales support. Jenny holds a BA in Music and Psychology from the University of Miami.