Matthew Lauer, MBA, CPXP, is an experienced operations, management, patient experience, and change management professional with nineteen years in various roles, including healthcare and customer service. Currently serving as a Patient Experience and Healthcare Consultant at Qualtrics, Matthew designs innovative surveys and platforms to enhance patient experiences. Previously, Matthew held positions such as the Senior Manager of House Operations at Ronald McDonald House Charities and St. Louis Metro Area Director for Special Olympics Missouri, where they successfully led teams and implemented strategic initiatives. Known for their ability to motivate others, Matthew has a proven record of exceeding organizational goals and improving processes across multiple sectors. Matthew is pursuing further education at Concordia University-Wisconsin.
This person is not in the org chart
This person is not in any teams
This person is not in any offices