James Williams

James Williams has extensive experience in technical account management and service management, currently serving as a Subject Matter Expert Technical Account Manager and previously as the SMB Team Lead Technical Account Manager and SMB Technical Account Manager at Qualys since May 2021. Prior to this, James held the position of Service Management Specialist at Verizon from February 2016 to December 2020, and worked as an IT Analyst at Kodak Alaris from 2015 to February 2016. Earlier roles include help desk analyst positions at WilcoHess help desk from June 2013 to May 2014 and Winston-Salem State University from August 2011 to April 2012. James holds a Bachelor's degree in Information Technology from Winston-Salem State University, obtained in 2013.