Gerico Montaniel

Gerico Montaniel is an experienced professional with a strong background in customer service, workforce analysis, and capacity planning. Gerico began a career at Sykes Asia Inc, serving as a Customer Service Representative, then advancing to various roles such as Workforce Analyst and Staffing Point of Contact at Expedia and Google. In these positions, responsibilities included monitoring schedule adherence, analyzing performance metrics, and ensuring optimal staffing levels for client satisfaction. Most recently, Gerico worked at Quantrics Enterprises Inc. as a Capacity Planner and Change Request Manager, focusing on detailed analysis for accurate workforce projections and collaborating with cross-functional teams to support hiring plans. Gerico holds a Bachelor's Degree in Mass Communications from Pamantasan ng Lungsod ng Marikina.