Maria Gentile-Feay

Maria Gentile-Feay, MBA has extensive experience in strategic leadership, learning, and quality coaching. Maria currently serves as the Senior Director of Operational Learning and Quality at Quantum Health, where they are responsible for creating learning experiences for clinical and non-clinical personnel, enhancing the member experience, and supporting product and technology learning needs. Maria also has a strategic vision for improvement through data analytics and trending of quality coaching. Prior to their current role, Maria held the position of Director of Learning and Quality Coaching at Quantum Health.

Before joining Quantum Health, Maria worked at Cardinal Health as the Director of Learning and Development, leading quality and learning teams to improve the customer experience. Maria implemented a quality program using speech analytics and consistently drove process control and change. Maria also served as the Manager of Customer Service Support, Quality, and Customer Loyalty at Cardinal Health.

Earlier in their career, Maria was the Manager at United Blood Services and the Corporate Performance Director at Sitel (formerly ClientLogic). At Sitel, they were responsible for performance metrics, certifications, and audit programs. Maria also worked as the Process & Quality Manager at Nextel Partners.

Overall, Maria Gentile-Feay has demonstrated expertise in leadership, learning, quality coaching, and process improvement throughout their career.

Maria Gentile-Feay, MBA, obtained their Master of Business Administration (MBA) degree in Business Management from Southern California University in 2001. Prior to that, they completed their Bachelor of Science (BS) degree in Communication at the State University of New York at Fredonia from 1984 to 1988. In addition to their formal education, Maria has also acquired several certifications including Leadership Journey from DDI | Development Dimensions International, Developing Your Leadership Philosophy from LinkedIn, Dale Carnegie Course from Dale Carnegie Training, Dale Carnegie Business Skills from United Blood Services, COPC-2000 from COPC Inc., and Carew Customer Service Skills Facilitator from Nextel Partners.