Nicole Albanese

Nicole Albanese is an experienced professional in UX strategy and operational excellence, currently serving as Manager of UX Strategy at Quantum Health since March 2024. Prior roles include Senior Manager of Operational Excellence at Mosaic, where impactful Kaizen events and journey mapping sessions were facilitated, leading to actionable insights and development of strategic roadmaps. Previous experience as VP of Strategy, Innovation & Experience Design at Huntington National Bank involved analyzing survey data and conducting extensive empathy interviews to enhance innovation strategies. Nicole also created a holistic customer experience framework that improved key performance metrics during tenure as Customer Experience Manager at Huntington. Further experience includes roles at Nationwide in innovation operations and business consulting, as well as prior positions in human resources and marketing, supported by a degree from Ohio University in Communication, Health & Organizational Communication.