Pricilla William

Pricilla William is an experienced escalation manager currently working at Quantum, overseeing end-to-end escalations and critical outages. Previously, Pricilla held various roles at Hewlett Packard Enterprise, including Technical Escalation Manager and Account Reactive Manager, where responsibilities encompassed managing complex outages for critical accounts, driving cross-functional teams, and enhancing stakeholder communication. With a background in call center operations as a Senior Manager at TMA Hospitality and quality assurance at VMware, Pricilla has consistently demonstrated strong people management and process improvement capabilities. Additionally, prior experience in business development, project coordination, and team leadership further showcases Pricilla’s diverse skill set in service delivery and operational excellence. Education includes a Bachelor of Arts degree from CV Raman College of Engineering.