Mohammad Afroz Ahmad

Mohammad Afroz Ahmad has a wealth of work experience, having worked in various roles since 2009. Mohammad Afroz began their career at Convergence Solution as a Telesales Executive in 2009. Mohammad Afroz then moved to The Receivable Management Services Corporation (RMS) in 2011, where they worked as an Accounts Receivable. Mohammad Afroz also worked as a Process Expert at Encore Capital Group in 2011. In 2013, they joined Lemon Learn India Pvt Ltd as an Inside Sales Executive. Mohammad Afroz then moved to Denave in 2014, working as a Tele Partner Account Manager. In 2017, they were Centre Head at MENTORS EDUSERV. Finally, in 2022, they joined Quark.ai where they worked as a QA Manager/Customer Support and Business Development Manager. During their time at Tech Mahindra Business Services, they were a Customer Relation Advisor, where they were responsible for ensuring KPI delivery, handling escalation calls, providing floor training and coaching, and conducting process briefings.

Mohammad Afroz Ahmad completed their secondary education at St Dominic Savio's High School from 2002 to 2007. In 2020, they obtained 10 certifications from LinkedIn related to customer service, including "Become a Customer Service Specialist," "Building Rapport with Customers," and "Creating Positive Conversations with Challenging Customers." In 2022, they obtained two certifications from Google related to Ads Display and Ads Search.