Derrick Donsbach

Derrick Donsbach is a seasoned financial services professional with extensive experience in client relations and operations management. Currently serving as a Sr Client Experience Associate and formerly a Client Success Manager at Quavo Fraud & Disputes since November 2021, Derrick has a strong background in fraud management. Prior experience includes over eleven years at Bank of America, where Derrick held various roles including Officer; Operations Project Consultant, responsible for creating business cases for system changes and automation, and Officer; Business Support Lead II, overseeing processes in the ATM/Debit Fraud organization. Derrick also has experience as a Claims Analyst II and a Foreclosure Specialist, demonstrating a comprehensive understanding of claims processing and resolution.