Agnes Faron

Agnes Faron, PhD, is a seasoned professional in customer experience and digital marketing with extensive expertise across various roles. Currently serving at Urban Utilities as a Customer Experience Designer and Acting Experience Design and Capability Manager, Agnes previously held multiple leadership and research positions at The University of Queensland, including Digital Marketing Lead and Director of Studies. Significant contributions include managing teams, developing content strategies, conducting customer research, and enhancing digital experiences. Agnes possesses robust academic qualifications, with a PhD in Sociolinguistics from The University of Queensland and multiple master's degrees in Cultural Studies, Psychology of Management, and Applied Linguistics.