Franklin Gorrichátegui

Franklin Gorrichátegui has extensive experience in technical support and system administration within the IT field. Currently employed at Quest Software as an Enterprise Tech Support Advisor since October 2019, Franklin manages incoming technical issues and collaborates with colleagues to resolve escalated problems in the Data Protection department. Previous experience includes working as an Information Technology Support Technician at Grainger from May 2016 to October 2019, where administrative support for IT infrastructure was provided. Franklin's career also encompasses a role as a Security Delivery Analyst and System Administrator at Hewlett-Packard from 2010 to 2015, focusing on access management for mainframe systems, account maintenance, and disaster recovery coordination.