Astrid van den Brink Erlandsson

Chief Customer Officer at QuestBack

Astrid van den Brink Erlandsson has a diverse work experience spanning several industries and roles. Astrid currently holds the position of Vice President of Professional Services at Questback, starting in August 2022. Previously, they worked at Netigate, where they served as Chief Services Officer from June 2021 to June 2022 and held the role of Global Head of Professional Services from January 2016 to May 2021. In these positions, Astrid was responsible for developing the business, offering action-oriented solutions, and strengthening customer relationships through the delivery of insights from surveys conducted on the Netigate platform.

Prior to Netigate, Astrid worked as a CRM Project Manager at Polarn O. Pyret from June 2015 to January 2016 and as a Business Development Manager at Effectory International from May 2014 to April 2015. At Effectory International, they partnered with organizations to create fair and empowered work cultures through employee dialogue and surveys.

Before that, Astrid held the role of Account Director Consumer & Retail at TNS-Sifo, where they worked from 2012 to 2014. Astrid also worked as a Customer Analyst at H&M from 2010 to 2012. Astrid'searlier experience includes working as a Consultant at GfK from 2006 to 2010 and as a Senior Consultant at Universum from 1997 to 2006.

Astrid van den Brink Erlandsson pursued their education by attending the University of Groningen from 1990 to 1997, where they obtained a Master of Science degree in Business Administration. During their studies, Astrid gained a comprehensive understanding of various aspects related to the field. Additionally, from 1995 to 1996, they attended Paderborn University, where they also obtained a Master of Science degree, this time in Betriebswirtschaft. Astrid's education history demonstrates their dedication to broadening their knowledge and expertise in both business administration and betriebswirtschaft.

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