Erica Lovell

Erica Lovell is an experienced professional in customer experience and technical support within the diagnostics industry. Currently serving as Customer Experience Operations Manager at QuidelOrtho since October 2017, Erica has previously held manager and supervisory roles at Alere Inc., where responsibilities included leading technical support teams and enhancing customer service quality. Erica's background includes roles such as Technical Services Specialist III and Technical Services Specialist, providing extensive technical and clinical support for various diagnostic products. Erica began the career at Inova Diagnostics, serving as both a Technical Services Specialist and QC Biochemist I, focusing on diagnostics accuracy and quality. Additionally, Erica coordinated educational exhibits at the San Diego County Fair. Erica holds a Bachelor of Science degree in Biology from UC Santa Barbara.