Paula Miceli

Paula Miceli is an experienced professional in customer service excellence, currently serving as Global Director at QuidelOrtho since May 2022. Previously, Paula held various leadership roles at Ortho Clinical Diagnostics from April 2015 to June 2023, including Global Director of Customer Service Excellence and Senior Global Marketing Manager for the Voice of the Customer. Prior to that, Paula managed customer service operations at Bausch + Lomb from April 2009 to April 2015. Paula Miceli holds a Master of Education (M.Ed.) in Counseling from SUNY Brockport (2002-2005) and a Bachelor's degree in Psychology from St. John Fisher University (1998-2002).