Matthew Lau is currently the Senior Director of Implementation at Quilt Software, where they focus on building scalable playbooks and driving customer success for over 20,000 specialty retailers. With a decade of experience in customer onboarding, project management, and team leadership, Matthew has established a reputation for exceeding client expectations and facilitating smooth transitions to SaaS solutions. Previously, they held various roles at Rain Retail Software, including Onboarding Team Lead and Senior Director of Customer Success. Matthew's commitment to bridging technology with people enhances customer experiences and fosters long-term success.
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