Anna Vriezema

Anna Vriezema is an experienced professional in workforce management and development, currently serving as a WFM Learning & Development Specialist and WFM Application Consultant at Quinyx since May 2022. Anna Vriezema excels in implementing Quinyx WFM software for new clients and providing ongoing support to existing customers through project management and system configuration. Prior to this role, Anna Vriezema worked at BENU Nederland as a WFM Specialist, where responsibilities included forecasting workforce needs and optimizing capacity plans for the Customer Service department. Anna Vriezema's career at Booking.com spanned nearly a decade, with roles progressing from Customer Care Executive and Customer Relations Associate to Senior Workforce Planner, focusing on staffing efficiency and service quality across multiple European call centers. Anna Vriezema holds a Bachelor of Business Administration in International Tourism Management from Stenden University and an Intermediate Vocational Education degree in Tourism from Noorderpoort College.