Kyle Hoffman

Kyle Hoffman is an experienced leader in customer experience and engagement within the insurance technology sector. Currently serving as Head of Customer Experience at Qumis since September 2025, Kyle previously held various executive roles, including Program Lead at Chubb, where responsibilities encompassed product and program management for digital partnership initiatives. Prior positions included Vice President of Customer Success at Convr, where a focus was placed on overseeing implementations and account management for AI solutions in insurance, and Vice President of Customer Engagement at Goji, which involved managing carrier relations and service delivery. Throughout a diverse career spanning over a decade, Kyle has demonstrated a strong ability to drive customer satisfaction, enhance operational efficiency, and lead cross-functional teams, supported by a Bachelor's degree in Economics from the University of Arizona.